I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com.
Do you allow Returns or Exchanges?
We offer a 100% money back guarantee if the product arrives damaged or defective. Upon receipt of the item, you have 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
When can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
My Shipping Address Was Incorrect. What Should I Do?
If you have miss-spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you verify that the address given is incorrect kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
What Payment Methods Are Accepted?
We currently accept all major credit cards such as Visa and Mastercard as well as PayPal.